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Customer Services

The majority of people at some stage in their personal or business life need legal advice.  That advice has to be delivered to our clients in a way that suits your needs.

At Morecrofts we understand this, and are committed to providing a gold-standard quality service.

However, and there may be times when you need to tell us that you feel something has gone wrong with the service that we have given.  This gives us an opportunity to investigate the matter and also helps us to improve and if necessary implement practical changes for the better.

If you do have any issue which you feel you need to raise then initially we suggest that you mention it to the lawyer dealing with your matter.

If you feel that that is not appropriate, or you would prefer to raise it with someone else then do please email with a very brief summary.

We will then contact you to decide a way forward.

If we are unable to resolve the issue with you, you can have it independently have it looked at by the Legal Ombudsman.  From 1st April 2023, the Legal Ombudsman will expect complaints to be made to them within a year of the date of the act or omission about which you are concerned, or within a year of you realising there was a concern.  They may refuse to deal with complaints made outside of that timescale.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve it with us first.

For more information, you can visit

All members of our team work to the highest standards of professional conduct as determined by our regulators.  If you do have any concerns about the conduct or behaviour of your solicitor, you can raise this as a complaint with the Solicitors Regulation Authority , information can be found here.

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